If you’re not a fan of conflict, tenant disputes can be uncomfortable and problematic for you as a rental property owner.
And even if you don’t mind a little dissent and dispute from time to time, no one wants to engage in tenant fights or watch things escalate in their rental properties.
As San Gabriel property managers, we’ve seen our share of issues with and between tenants. Here’s how we work to avoid the most common problems with tenants.
What Are The Most Common Disputes Between Tenants and Landlords?
When there’s a conflict between a tenant and their landlord (you), it’s usually because of one of these reasons.
- Security Deposit Disputes
One of the top complaints tenants make is about the return (or lack thereof) of their security deposit. Make sure you’re documenting property conditions, deducting only for what’s legally permitted, and getting the deposit (and/or the itemized checklist of deductions) back to tenants within 21 days.
- Maintenance and Repairs
Tenants expect landlords to handle maintenance promptly. Landlords, on the other hand, often struggle with tenants who don’t report issues in a timely manner. Here’s our tip for avoiding this dispute: explain your expectations before tenants move in. Let them know you want maintenance issues reported right away. When they are reported, respond immediately. When there’s a sense of urgency, no matter how minor the issue, you’ll eliminate tenant complaints.
- Rent Payment Problems
Late or missed rent payments can lead to strained relationships or even eviction proceedings. On the flip side, tenants sometimes complain about rent hikes or being charged fees they weren’t made aware of. Communication helps here. And, a clear rent collection policy. Be consistent but also be willing to listen. If an otherwise responsible tenant is having temporary financial troubles, maybe a payment plan isn’t a terrible idea.
What Are The Most Common Disputes Between San Gabriel Tenants?
Tenants who share a building can expect you to mediate and solve disputes and conflicts that they create for themselves. They’re most likely to complain about noise, parking issues, pet problems, and issues in common areas.
Landlords can prevent and manage disputes between tenants by creating clear communication, setting well-defined rules, and responding promptly to issues as they arise. Establishing detailed lease agreements that outline noise levels, shared space usage, guest policies, and conflict resolution procedures can help set expectations from the beginning.
It’s important to encourage tenants to address minor disagreements respectfully before they escalate, while also remaining accessible and willing to be objective mediators if tensions persist or conflicts become recurring.
Managing tenant disputes begins with a strong lease agreement. Whether you have a tenant who is unhappy with you or a tenant who is unhappy with a neighboring resident, understanding how to approach the situation calmly and professionally will ensure that nothing gets out of hand.
If you’re not thrilled with working through conflicts and confrontations, consider a San Gabriel property management partner. We can help you manage tenant relationships and communication. Contact us at ZenPro Property Management.
